Like you, Graham Anderson has seen Collections defined in many ways over the years – is it customer service? A profit centre? And who really owns Collections anyways – Risk, or Operations?
Leveraging 20+ years of practical banking experience, Graham has developed profitable approaches to managing collections by leveraging data across 30 countries with appropriate governance and control.
Prior to joining Scotiabank in 2007, Graham gathered a variety of perspectives on collections from working at American Express and TD Bank in commercial lending, marketing, wealth, and across the retail credit risk lifecycle.
Graham holds a Bachelor of Applied Science from Queen’s University and an MBA from McMaster University.